Skills & Competencies for Computer Operations Supervisor

Computer Operations Supervisor job profile

Book a Demo and Receive a Sample Job Profile

JOB SUMMARY for Computer Operations Supervisor

Supervises computer operations, acting as a team resource for guidance and support on complex or unusual issues.

JOB RESPONSIBILITIES for Computer Operations Supervisor

Implements policies and procedures to perform routine tasks to maintain computer equipment and its peripherals. Continuously monitors the efficacy of computer operations, backup processes, system monitors, and server availability to ensure operation goals are met. Analyzes and records error messages to diagnose issues and works with impacted groups to provide a timely solution. Recommends potential equipment upgrades to improve the capabilities of computer operations. Ensures computer operations activities meet pre-established production targets and maintain operating budgets.

Computer Operations Supervisor SALARY RANGE

BASE 50%
$97,099
TOTAL 50%
$100,848
Job Level
M00
Job Code
IT10000038
Education/Degree
Associate's Degree
Reports To
Manager

Computer Operations Supervisor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Computer Operations Supervisor skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
BOOK A DEMO

9 general skills or competencies (Job family competencies) for Computer Operations Supervisor

1 Job Family Competencies – Computer Hardware
Proficiency Level -3
Skill definition-Maintaining, configuring, and setting up computer hardware to increase business efficiency and staff productivity.
Level 1 Behaviors
(General Familiarity)
Lists the step-by-step procedures for installing computer hardware.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Tests the compatibility of software applications on our computer hardware.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Provides regular monitoring of our computer hardware to ensure its functionality.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Oversees the maintenance of computer hardware to ensure secure and efficient business operations.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Establishes SOPs to ensure appropriate configuration and maintenance of computer systems.
See 4 More Skill Behaviors
2 Job Family Competencies – Computer Troubleshooting
Proficiency Level -3
Skill definition-Diagnosing the cause of a fault in a computer system and resolving the identified issues to maintain its reliability and functionality.
Level 1 Behaviors
(General Familiarity)
Lists the step-by-step procedures for troubleshooting computer network errors.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Selects and uses diagnostic tools to check our computer's health throughout our business.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Troubleshoots computers to identify the cause of systems failure.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Monitors computer system performance to determine appropriate troubleshooting solutions.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Leads the facilitation of maintenance sessions to discover and mend computer system inefficiencies.
See 4 More Skill Behaviors
3 Computer Operations Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Computer Operations Supervisor
Proficiency Level - 4
5 Competency for - Computer Operations Supervisor
Proficiency Level - 5

9 soft skills or competencies (core competencies) for Computer Operations Supervisor

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Identifies our internal and external sources for the SOPs we need.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Participates in the implementation of new SOPs and enhancement of existing ones.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Modifies SOPs accordingly to reflect changes in our business practices and policies.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Optimizes the current SOP development and implementation processes.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Leads cross-functional efforts to develop and implement SOPs across our organization.
See 4 More Skill Behaviors
2 Core Competencies – Planning and Organizing
Proficiency Level -2
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Explains the importance of planning and organization in building a good working environment.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Identifies key implications of ineffective planning and organization that affects decision-making.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Leverages key performance indicators to measure progress completion against performance metrics.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Manages the planning and sequencing of activities to create well-planned schedules and achieve goals on time.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Establishes standards for planning and organization processes to align efforts with business goals.
See 4 More Skill Behaviors
3 Computer Operations Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Computer Operations Supervisor
Proficiency Level - 4
5 Competency for - Computer Operations Supervisor
Proficiency Level - 5

Summary of Computer Operations Supervisor skills and competencies

There are 0 hard skills for Computer Operations Supervisor.
9 general skills for Computer Operations Supervisor, Computer Hardware, Computer Troubleshooting, IT Environment, etc.
9 soft skills for Computer Operations Supervisor, Standard Operating Procedures (SOP), Planning and Organizing, Coordination, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Computer Operations Supervisor, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Planning and Organizing, and be proficient in Coordination.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.